Version
1.3
Effective Date
Last Updated
About the summaries in this document: Some sections include an "Important Privacy Summary (Non-Binding)" or similar convenience summary. A summary is provided for convenience only, does not replace or modify the full Privacy Policy, and the complete provisions shall prevail in case of any inconsistency.
To raise a privacy-related complaint or exercise your rights, see Grievance Redressal and Data Protection Contact. For official contact details, see Contact Information.
This Privacy Policy (the "Privacy Policy") explains how Click4Exports a company incorporated and operating in India with its operational presence in Delhi, India (the "Company," "we," "us," or "our"), collects, uses, discloses, processes, stores, transfers, and protects personal and business information in connection with Click4Exports (the "Platform"), a technology-driven global business-to-business (B2B) marketplace and digital business discovery platform.
Click4Exports provides digital infrastructure designed to support business discovery, supplier and buyer visibility, product and service showcasing, business profile creation, and professional communication between businesses. The Platform may also offer premium features, verification programs, advertising and promotional services, and other digital tools, including technologies supported by artificial intelligence and automation, according to the applicable Services available at the relevant time.
The Company operates the Platform as a neutral technology platform and communication facilitator. It does not become a party to transactions between Users, and it processes information in that capacity. This Privacy Policy describes our information practices when you access, register for, or use the Platform, and when you otherwise interact with us in connection with the Platform.
Please read this Privacy Policy carefully. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. Where required under Applicable Laws, processing is carried out on the basis of consent or another lawful basis, as described below.
This Privacy Policy forms part of, and should be read together with, the Click4Exports Terms & Conditions (the "Terms") and, where relevant, the Cookie Policy and other applicable policies. This Privacy Policy provides detailed information about the matters addressed at a high level in the Terms, including the provisions relating to privacy and data protection, third-party services, artificial intelligence and automated systems, account security, legal and regulatory requests, and grievance redressal.
This Privacy Policy applies to information processed through the Platform and associated websites, applications, interfaces, tools, and Services operated by the Company. It does not apply to:
Capitalised terms used but not defined in this Privacy Policy have the meanings given to them in the Terms. Where this Privacy Policy and the Terms appear inconsistent on a data protection matter, this Privacy Policy generally governs that specific subject matter; the latest valid version of an applicable policy may govern according to its terms; and mandatory requirements of Applicable Laws override conflicting provisions.
For the purposes of Applicable Laws relating to data protection, the Company is the entity responsible for the processing of Personal Data described in this Privacy Policy, except where it acts on behalf of a User or another party as described herein.
Platform Name
Click4Exports
Operated By
Click4Exports
Country of Incorporation
India
Operational Jurisdiction
Delhi, India
Nature of Business
Technology-driven global B2B marketplace and digital business discovery platform
Privacy / Grievance Contact
Unless otherwise specifically defined in this Privacy Policy, capitalised terms have the meanings given to them in the Terms. Similar terms maintain consistent meaning across all Platform documents. Headings are provided for convenience only and do not independently determine legal meaning. Singular terms may include plural interpretations and vice versa where the context requires. For convenience, the following terms are used in this Privacy Policy:
Personal Data (also referred to as Personal Information)
means information about an individual who is identifiable by or in relation to such information, where processed in connection with the Platform, and which is handled in accordance with this Privacy Policy and Applicable Laws relating to data protection, including the Digital Personal Data Protection Act, 2023 where applicable.
Business Information
means information relating to a business or organisation, such as company name, business address, business contact details, business description, products and services, certifications, and business credentials. Business Information may include Personal Data where it identifies or relates to an identifiable individual, such as a representative of a business.
Processing
means any operation or set of operations performed on Personal Data or other information, whether or not by automated means, including collection, recording, organisation, structuring, storage, adaptation, retrieval, use, disclosure, transmission, sharing, transfer, restriction, erasure, or destruction.
Data Principal
means the individual to whom Personal Data relates, as that term is used under the Digital Personal Data Protection Act, 2023. Under other Applicable Laws, an equivalent individual may be referred to as a "data subject" or by a similar term.
Data Fiduciary
means a person who, alone or in conjunction with others, determines the purpose and means of Processing of Personal Data, as that term is used under the Digital Personal Data Protection Act, 2023. Under other Applicable Laws, an equivalent role may be referred to as a "controller" or by a similar term.
Data Processor
means a person who processes Personal Data on behalf of a Data Fiduciary, as that term is used under the Digital Personal Data Protection Act, 2023. Under other Applicable Laws, an equivalent role may be referred to as a "processor" or by a similar term.
Consent
means a free, specific, informed, unconditional, and unambiguous indication of the relevant individual's agreement to the Processing of their Personal Data for a specified purpose, signified by a clear affirmative action, where required under Applicable Laws.
Cookies and Tracking Technologies
means cookies, pixels, tags, software development kits, local storage, and similar technologies used to operate, secure, measure, or improve the Platform, as further described in the Cookie Policy.
AI Systems
has the meaning given in the Terms, namely the artificial intelligence, machine learning, algorithms, automation, search technologies, recommendation systems, and other automated technologies that the Company may use to support Platform functionality.
Third-Party Services
has the meaning given in the Terms, namely services, technologies, content, links, or infrastructure provided by external parties that the Platform may rely upon or reference, including cloud hosting, communication services, payment-related technologies, analytics tools, security providers, and AI technologies.
Applicable Laws
has the meaning given in the Terms, and includes, where relevant, the Digital Personal Data Protection Act, 2023 and applicable rules, the Information Technology Act, 2000 and applicable rules, and other applicable data protection or privacy laws of any jurisdiction that legally applies to a User's activities.
The categories of information we may collect and process depend on how you interact with the Platform, the Services you use, and the information you choose to provide. Much of the information processed through the Platform is business information; however, some of this information may constitute Personal Data where it identifies or relates to an identifiable individual, such as a business owner, director, employee, or other authorised representative.
We may process the following categories of information, among others:
Information relating to a business or organisation, which may include:
You are responsible for ensuring that any Business Information you provide is accurate, lawful, and that you are authorised to submit it, as further described under User Responsibilities Regarding Data and in the Terms.
Information associated with the registration and management of an Account, which may include:
An Account associated with a business is generally considered to represent that business rather than the individual who created or manages it, as described in the Terms.
Information relating to communications and interactions on or through the Platform, which may include:
The Company does not continuously monitor, review, approve, endorse, or guarantee every communication between Users. Where Users choose to continue communication outside the Platform, such communications are not governed by this Privacy Policy.
Information generated or collected automatically when you access or use the Platform, which may include:
Where you participate in a verification program, we may process information and documents submitted as part of the applicable verification process available at the relevant time, which may include business registration details, identity-related information, and supporting documents. As described in the Terms, completion of a verification process indicates only that certain information, documents, or processes have been reviewed according to the applicable verification program at that time, and does not guarantee permanent authenticity, payment capability, transaction safety, or any commercial outcome.
Where you purchase a paid Service, we may process billing-related information, which may include legal business name, billing address, and tax-related information such as Goods and Services Tax (GST) details where applicable. Payments are processed through online payment gateways, banking channels, or other approved payment methods, and the Company may use Third-Party Services to process payments. Card numbers, banking credentials, and similar payment instrument details are generally handled by the relevant payment service providers under their own terms and security practices, and the Company does not necessarily store complete payment instrument details. The Company does not hold transaction funds, provide escrow services, or guarantee payments between Users.
We may receive information about you or your business from sources other than you directly, which may include:
Where we combine information received from such sources with information we already hold, we handle the combined information in accordance with this Privacy Policy and Applicable Laws.
You may choose to provide additional information when you contact us, participate in surveys or promotions, provide feedback, or otherwise interact with the Company. Providing such information is generally voluntary, although certain information may be necessary to provide a requested Service or to respond to a request.
We may collect information through the following principal means:
Information you provide directly
Information you submit when you register an Account, create or update a business profile, publish listings or User Content, send or respond to inquiries, participate in verification programs, purchase paid Services, contact support, or otherwise interact with the Platform.
Information collected automatically
Technical Information generated when you access or use the Platform, including information collected through Cookies and Tracking Technologies, server logs, and security and analytics tools, as described in the Cookie Policy.
Information from third parties
Information received from Third-Party Services, other Users, or other lawful sources, as described under Categories of Information We Collect.
Where you provide information relating to another individual, such as a colleague or business representative, you are responsible for ensuring that you are authorised to provide that information and that the individual has been informed of the relevant processing, to the extent required under Applicable Laws.
We may process information for purposes including:
To the extent that Processing of Personal Data is subject to Applicable Laws relating to data protection, including the Digital Personal Data Protection Act, 2023 where applicable, we rely on one or more of the following bases, depending on the context and the applicable jurisdiction:
Consent
Where you have provided Consent to the Processing of your Personal Data for one or more specified purposes. Where Processing relies on Consent, you may withdraw it as described under Consent and Withdrawal of Consent.
Certain legitimate uses or other lawful bases
Where Processing is necessary for purposes recognised as lawful under Applicable Laws without separate Consent, such as certain legitimate uses permitted under the Digital Personal Data Protection Act, 2023, or other lawful bases available under other Applicable Laws. This includes the performance of a service requested by you, compliance with legal obligations, and the protection of the Platform, its Users, or third parties.
Compliance with legal obligations
Where Processing is necessary to comply with Applicable Laws, lawful requests from competent authorities, or legal, regulatory, security, or record-keeping requirements.
Where more than one basis applies, we may rely on the basis that is most appropriate in the circumstances. The specific basis may vary depending on the nature of the information, the purpose of Processing, the applicable jurisdiction, and operational requirements. Where you do not provide information that is necessary to provide a requested Service, we may be unable to provide that Service.
Where Processing of your Personal Data is based on Consent, we aim to obtain Consent in a manner consistent with Applicable Laws, including, where applicable, by providing notice of the categories of Personal Data, the purposes of Processing, and the means by which you may exercise your rights and withdraw Consent.
You may withdraw your Consent at any time, with effect for future Processing, through the mechanisms made available on the Platform or by contacting the Company using the details under Grievance Redressal and Data Protection Contact. The withdrawal of Consent does not affect the lawfulness of Processing carried out before the withdrawal, and does not affect Processing carried out on a lawful basis other than Consent.
Where you withdraw Consent necessary for a particular Service or feature, we may be unable to continue providing that Service or feature, and certain functionality may be limited or unavailable. The Company may continue to retain and process information where required or permitted under Applicable Laws, including for legal compliance, security, fraud prevention, dispute resolution, and legitimate record-keeping, as described under Data Retention.
Where required under Applicable Laws, the Company may make available, or rely upon, mechanisms for the giving, management, review, or withdrawal of Consent, including through a consent management mechanism, according to the applicable process available at the relevant time.
The Platform may use Cookies and Tracking Technologies to operate, secure, measure, and improve the Platform and Services. These technologies may be used for purposes including:
Some Cookies and Tracking Technologies are necessary for the Platform to function and cannot be disabled through Platform controls without affecting functionality. Others are optional and may be subject to your choices, where required under Applicable Laws. Detailed information regarding the specific technologies used, their purposes, and the choices available to you is provided in the Cookie Policy, which forms part of, and should be read together with, this Privacy Policy.
You may also be able to manage certain Cookies and Tracking Technologies through your browser or device settings. Restricting or disabling certain technologies may affect the availability or performance of some Platform features.
In addition to the purposes and legal bases described under Purposes and Legal Bases for Processing, this section explains how information is used in certain operational contexts on the Platform.
Business profiles, listings, and other User Content that you choose to publish are intended to be displayed on the Platform to support business discovery and communication. Such content may be visible to other Users and, depending on the relevant settings and Services, may appear in search results, category pages, recommendations, and promotional previews on the Platform.
As described in the Terms, User Content published on the Platform may become accessible to search engines, AI-powered discovery systems, external search technologies, and marketplace recommendation systems, and digital visibility may involve third-party indexing or caching mechanisms that may continue temporarily even after content is updated or removed. You should publish only information that you are willing to make available for these purposes.
We may use your contact and Account information to send service-related communications, such as transactional messages, security alerts, verification-related communications, billing and renewal notifications, support responses, and important updates regarding the Platform, the Terms, or this Privacy Policy. Such communications form part of the provision of the Platform and may not be subject to opt-out where they are necessary for the operation of your Account or required under Applicable Laws.
Where permitted under Applicable Laws, we may send marketing or promotional communications regarding the Platform and Services. Where required, such communications are subject to your Consent or other applicable choices, and you may opt out of marketing communications using the mechanisms provided in those communications or by contacting the Company. Opting out of marketing communications does not affect service-related communications described above.
We may use information, including Technical Information and usage information, to personalise and improve the Platform, to analyse performance and usage trends, to develop new features and Services, and to support search, recommendations, and user experience. Such processing may involve AI Systems and automated technologies, as described under AI Systems and Automated Processing.
We may use information to maintain the security and integrity of the Platform, to detect, prevent, and investigate fraud, abuse, and prohibited activities, to enforce the Terms and applicable policies, and to comply with Applicable Laws and lawful requests, as described under Legal and Regulatory Disclosures.
The Company may use AI Systems and automated technologies to support Platform functionality, including search, product and business categorisation, recommendations, content assistance, matching, customer support tools, and fraud prevention. In connection with these functions, AI Systems may process Business Information, Account Information, Communication Information, and Technical Information.
AI Systems are intended to assist Platform operations and do not guarantee correctness of all outputs, visibility, search ranking, leads, orders, revenue, business growth, error-free operation, or any commercial outcome. AI-assisted content, suggestions, recommendations, or automated responses may contain limitations, errors, omissions, or incomplete information. AI Systems do not provide legal, tax, financial, investment, or professional advice unless expressly stated under a separate authorised service. You should independently review important information before relying on AI-generated outputs for commercial, legal, financial, regulatory, or contractual decisions.
AI Systems are intended to support, and not to replace, human judgment. The Company does not treat AI Systems as a substitute for human oversight in situations requiring significant business, legal, compliance, or other material decisions, and applies human review where appropriate.
Where automated processing produces a decision that has a significant effect on you and is subject to specific requirements under Applicable Laws, the Company aims to handle such processing in accordance with those requirements, which may include providing relevant information or appropriate review mechanisms, according to the applicable process available at the relevant time.
We may disclose or share information in the circumstances described below. We do not sell Personal Data. Where we share information, we aim to do so consistently with this Privacy Policy and Applicable Laws.
Information you choose to publish, such as business profiles, listings, and other User Content, and communications you send through Platform tools, may be made available to other Users to support business discovery and communication, as described under How We Use Information. The Company does not control how other Users handle information they obtain through the Platform, and the independent information practices of other Users are not governed by this Privacy Policy.
We may share information with Third-Party Services and service providers that perform functions on our behalf or that support Platform operations, including cloud hosting and infrastructure, communication services, payment-related technologies, analytics tools, security providers, and AI technologies. Such providers may process information only as needed to provide their services and are expected to handle information in accordance with applicable contractual obligations and Applicable Laws, as described under Third-Party Service Providers.
We may disclose information where necessary to comply with Applicable Laws, to respond to lawful requests from courts, law enforcement, regulators, or other competent authorities, to enforce the Terms and applicable policies, to detect, prevent, or address fraud, security, or technical issues, or to protect the rights, property, or safety of the Company, its Users, or third parties, as described under Legal and Regulatory Disclosures.
We may disclose or transfer information in connection with a merger, acquisition, investment, corporate restructuring, sale of assets, or other corporate transaction, subject to Applicable Laws. Where such a transaction occurs, the Company aims to ensure that any recipient continues to handle Personal Data in a manner consistent with this Privacy Policy and Applicable Laws.
The Platform may rely upon Third-Party Services to operate, secure, and improve the Platform. These may include providers of:
Where service providers process Personal Data on our behalf, they are expected to do so only for the purposes for which they are engaged, in accordance with our instructions and applicable contractual obligations, and to implement appropriate security measures consistent with Applicable Laws. The Company may select, evaluate, and manage Third-Party Services based on factors such as security practices, reliability, business requirements, legal requirements, and contractual obligations.
Certain Third-Party Services, such as payment providers, may act as independent controllers or data fiduciaries in their own right with respect to certain information, and may process such information under their own terms and privacy practices. The Company does not control all aspects of Third-Party Services and cannot guarantee their uninterrupted availability, accuracy, security, or performance. Users should review applicable third-party terms where relevant.
Click4Exports is a technology-driven global B2B marketplace, and its operations, infrastructure, and Third-Party Services may be located in, or accessed from, multiple jurisdictions. As a result, information, including Personal Data, may be processed, stored, or transferred in or to countries other than the country in which you are located, including for purposes of Platform operations, the use of Third-Party Services, legal compliance, security, and international business functionality.
Where we transfer Personal Data across jurisdictions, we do so in accordance with Applicable Laws relating to data protection, including the Digital Personal Data Protection Act, 2023 where applicable. Depending on the applicable legal requirements, such transfers may be subject to conditions, safeguards, or restrictions, and the Company aims to handle international transfers in a manner consistent with those requirements according to the applicable process available at the relevant time.
The data protection laws of jurisdictions to which information may be transferred may differ from those of your own jurisdiction. By using the Platform and providing information, you acknowledge that information may be processed and transferred as described in this Privacy Policy, subject to Applicable Laws.
We retain information for as long as necessary to fulfil the purposes for which it was collected, to provide the Platform and Services, and to comply with our legal, regulatory, operational, and record-keeping requirements. Information may be retained, archived, anonymised, deleted, or otherwise processed according to:
The specific retention period for a category of information may depend on the factors above and may be defined in internal data management standards. Where information is no longer required for the purposes for which it was collected and retention is not otherwise required or permitted under Applicable Laws, we aim to delete, anonymise, or restrict access to it using appropriate measures.
Where you withdraw Consent, close your Account, or request erasure, the Company may continue to retain certain information where retention is required or permitted under Applicable Laws, including for legal obligations, regulatory requirements, security investigations, fraud prevention, dispute resolution, and legitimate business records, as described under Consent and Withdrawal of Consent and Your Rights and Choices. You should maintain your own copies of important records, as the Company may modify, archive, restrict, or remove content according to applicable terms, legal obligations, operational requirements, or Account status.
The Company aims to implement appropriate technical, organisational, and administrative security measures designed to protect Platform systems and information against unauthorised access, disclosure, alteration, loss, or destruction. Such measures may include:
No online platform, system, or method of transmission or storage can guarantee complete security. The Company does not guarantee absolute protection against cyber attacks, unauthorised access, technical failures, or malicious activities, and cannot guarantee the prevention of all unauthorised access or losses, particularly where a User has not maintained appropriate security practices.
You are responsible for maintaining the confidentiality and security of your login credentials and for activities carried out through your Account, except as otherwise provided by Applicable Laws. You should maintain strong passwords, protect your credentials, restrict unauthorised access, use appropriate authentication practices, update compromised credentials, and promptly notify the Company of any suspected unauthorised access, credential theft, security incident, or suspicious Account activity, as described in the Terms and under User Responsibilities Regarding Data.
Subject to Applicable Laws, and depending on your jurisdiction and the nature of the information, you may have certain rights in relation to your Personal Data. These may include:
The availability and scope of these rights may depend on the applicable jurisdiction, the nature of the information, the basis of Processing, and legal and operational requirements. Certain rights may be subject to conditions, limitations, or exceptions under Applicable Laws. We may need to verify your identity and authority before responding to a request, and may decline a request where permitted or required under Applicable Laws, including where it would adversely affect the rights of others or where retention is legally required.
For additional information regarding the rights of Data Principals under the Digital Personal Data Protection Act, 2023, see Rights of Data Principals under the DPDP Act.
Where the Digital Personal Data Protection Act, 2023 (the "DPDP Act") applies to the Processing of your Personal Data, and where the Company acts as a Data Fiduciary in respect of such Processing, you, as a Data Principal, may have the following rights, subject to the conditions, limitations, and exceptions set out under the DPDP Act and applicable rules:
Right to access information about Personal Data
The right to obtain, on request, a summary of the Personal Data being processed and the Processing activities undertaken, the identities of any other Data Fiduciaries and Data Processors with whom the Personal Data has been shared together with a description of the Personal Data so shared, and any other information related to the Personal Data and its Processing, as prescribed under the DPDP Act.
Right to correction and erasure
The right to correction, completion, updating, and erasure of your Personal Data, in accordance with the DPDP Act, except where retention is necessary for a specified purpose or for compliance with Applicable Laws.
Right of grievance redressal
The right to a readily available means of grievance redressal in respect of any act or omission regarding the performance of obligations by the Company, as described under Grievance Redressal and Data Protection Contact. You may be required to exhaust the grievance redressal mechanism before approaching the Data Protection Board of India, where applicable.
Right to nominate
The right to nominate another individual who may, in the event of your death or incapacity, exercise your rights under the DPDP Act in accordance with the applicable process available at the relevant time.
Right to withdraw consent
Where Processing is based on Consent, the right to withdraw Consent at any time, with the consequences described under Consent and Withdrawal of Consent.
To exercise any of these rights, you may contact the Company using the details under Grievance Redressal and Data Protection Contact, or use any rights-management or consent-management mechanism made available on the Platform. We may require information reasonably necessary to verify your identity and authority before acting on a request. Where required under Applicable Laws, the Company may make available, or recognise, a Consent Manager through which Consent may be given, managed, reviewed, or withdrawn, according to the applicable process available at the relevant time.
The DPDP Act also provides for certain duties of Data Principals. Where applicable, you should comply with Applicable Laws when exercising your rights, including by not impersonating another person, not suppressing material information, not registering false or frivolous complaints, and furnishing only authentic and verifiably correct information. Nothing in this section limits any rights available to you under other Applicable Laws relating to data protection that legally apply to you.
You remain responsible for the information you provide, publish, share, or transfer through the Platform. In particular, you are responsible for:
Where you, as a business, determine the purposes and means of Processing Personal Data of your own customers, contacts, or representatives using information obtained through the Platform, you may act as an independent Data Fiduciary or controller in your own right and remain responsible for complying with Applicable Laws in respect of that Processing.
The Platform is intended for business, trade, commercial, professional, and related purposes, and is directed to business users acting through authorised representatives who are capable of forming a legally binding agreement under Applicable Laws. The Platform is not intended for, or directed to, children, and is not intended for personal, household, or consumer use.
The Company does not knowingly collect Personal Data directly from children in a manner inconsistent with Applicable Laws. Where Applicable Laws relating to data protection, including the DPDP Act, impose specific requirements regarding the Processing of the Personal Data of children or persons with a lawful guardian, the Company aims to handle such Processing in accordance with those requirements, including obtaining verifiable consent of a parent or lawful guardian where required, according to the applicable process available at the relevant time. If you believe that a child's Personal Data has been provided to us in a manner inconsistent with Applicable Laws, please contact the Company using the details under Grievance Redressal and Data Protection Contact.
Because Click4Exports is a B2B marketplace, much of the information processed through the Platform relates to businesses. However, business information frequently includes Personal Data relating to identifiable individuals, such as business owners, directors, employees, or other authorised representatives whose details appear in Account information, business profiles, communications, or verification documents.
Where we process such Personal Data, we handle it in accordance with this Privacy Policy and Applicable Laws. If you provide Personal Data relating to another individual, including a representative or contact within your organisation, you represent that you are authorised to provide it and that, where required under Applicable Laws, the individual has been informed of the relevant Processing as described in this Privacy Policy.
The Company may receive and respond to lawful requests, orders, or requirements from courts, law enforcement agencies, regulatory authorities, government bodies, or other legally authorised entities. In response to such requests, or where otherwise required or permitted under Applicable Laws, the Company may take actions including:
Such actions may be taken without prior notice to a User where legally required, or where the Company reasonably considers it necessary for legal compliance, security, fraud prevention, or the protection of the Platform, its Users, or third parties. The Company may also disclose information where necessary to establish, exercise, or defend legal claims, to enforce the Terms and applicable policies, or to detect, prevent, or address fraud, security, or technical issues.
The Company aims to maintain reasonable processes for identifying, assessing, investigating, and responding to security incidents and personal data breaches affecting the Platform. Depending on the nature and severity of an incident, the Company may take appropriate actions, including:
Where a personal data breach occurs and Applicable Laws relating to data protection, including the Digital Personal Data Protection Act, 2023 where applicable, require notification, the Company aims to provide the required notifications to the competent authority, such as the Data Protection Board of India, and to affected Data Principals, in the manner and within the timelines prescribed under Applicable Laws and according to the applicable process available at the relevant time.
As described under Information Security, no online platform, system, or method of transmission or storage can guarantee complete security, and the Company does not guarantee the prevention of all incidents. Users should maintain appropriate security practices, protect their credentials, and promptly report any suspected security incident, unauthorised access, or suspicious activity to the Company.
The Company may update or modify this Privacy Policy from time to time due to new Platform features, technology developments, business changes, legal or regulatory developments, security requirements, or operational improvements. Where changes are material, the Company may communicate them through reasonable notice methods, such as notification through the Platform, email to the address associated with the Account, or posting on the official website.
Where required under Applicable Laws, or where operationally appropriate, the Company may seek renewed consent or acceptance before continuing to process certain Personal Data or before you continue to access the Platform or certain Services. Subject to the foregoing and to Applicable Laws, your continued use of the Platform after an update may indicate awareness of the updated Privacy Policy. The latest applicable version of this Privacy Policy and official information shall govern, and the "Last Updated" date indicates when this Privacy Policy was most recently revised.
In accordance with the Information Technology Act, 2000 and applicable rules, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023 where applicable, and other Applicable Laws, the Company provides a grievance redressal mechanism through which Users and Data Principals may raise complaints relating to the Platform, the processing of Personal Data, or this Privacy Policy, and may exercise rights available to them under Applicable Laws.
Privacy-related grievances and requests may be submitted to the designated contact below or otherwise made available on the Platform:
Contact Name
Anurag Singh
Designation / Role
Grievance Officer
Company
Click4Exports
grievance@click4exports.com
Address
Okhla Industrial Area, New Delhi, Delhi – 110020, India
Other Contact Details
8810508007
The designated role may be fulfilled by a Grievance Officer, a privacy contact, or, where required under Applicable Laws or where the Company so determines, a Data Protection Officer or equivalent function. Where Applicable Laws require the Company to designate a specific officer, such as a Data Protection Officer under the Digital Personal Data Protection Act, 2023 in circumstances where that requirement applies, the Company aims to designate and identify the relevant contact according to the applicable process available at the relevant time. This Privacy Policy does not, by itself, represent that any particular statutory officer is required or has been appointed unless and to the extent required under Applicable Laws.
The Company aims to acknowledge complaints and requests within the timelines required under Applicable Laws and to resolve them within the period prescribed under the applicable rules. Where you remain dissatisfied, you may have the right to escalate the matter to the competent authority, such as the Data Protection Board of India, where and to the extent applicable. The availability of this grievance mechanism does not limit any other rights or remedies available to Users, Data Principals, or the Company under this Privacy Policy, the Terms, or Applicable Laws.
This Privacy Policy forms part of, and should be read together with, the Terms & Conditions and the other policies that govern your relationship with the Company in connection with the Platform. Specific policies provide additional rules for particular matters or Services, including, where applicable, the Cookie Policy, Seller Policy, Buyer Policy, Membership Terms, Verification Policy, Refund & Cancellation Policy, Acceptable Use Policy, Advertising & Promotional Policy, and any AI & Automated Systems Policy.
Where this Privacy Policy and another document appear inconsistent, the more specific policy generally governs its specific subject matter, the latest valid version of an applicable policy may govern according to its terms, and mandatory requirements of Applicable Laws override conflicting contractual provisions. Matters relating to the interpretation of defined terms, governing law, jurisdiction, dispute resolution, limitation of liability, and similar provisions are addressed in the Terms.
For questions regarding this Privacy Policy, or to send notices or communications relating to privacy or data protection, please use the contact details below or the designated channels identified on the Platform. For privacy-related grievances and the exercise of rights, please use the details under Grievance Redressal and Data Protection Contact.
Company
Click4Exports
Platform
Click4Exports
Address
[INSERT REGISTERED / OPERATIONAL ADDRESS, Delhi, India]
privacy@click4exports.com
Privacy / Grievance Contact
grievance@click4exports.com
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