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About the summaries in this document: Some sections include a "Quick Summary (Non-Binding)" provided for convenience only. A summary does not replace or modify the full Terms, and the complete legal provisions shall prevail in case of any inconsistency.
To raise a complaint, see Grievance Redressal and Grievance Officer. For official contact details, see Contact Information. For common questions, you may also refer to the Help Center, where available.
As a User of Click4Exports, you are responsible for, among other things:
These Terms & Conditions (the "Terms") govern your access to and use of Click4Exports, a technology-driven global business-to-business (B2B) marketplace and digital business discovery platform operated by Click 4 Exports Private Limited, a company incorporated and operating in India with its operational presence in Delhi, India.
Click4Exports provides digital infrastructure that is designed to support business discovery, supplier and buyer visibility, product and service showcasing, business profile creation, and professional communication between businesses. The Platform may also offer premium features, verification programs, advertising and promotional services, and other digital tools, including technologies supported by artificial intelligence and automation, according to the applicable services available at the relevant time.
Click4Exports operates as a neutral technology platform and communication facilitator. It does not participate in commercial negotiations, set pricing, prepare contracts, process or hold payments, control delivery or logistics, or become a party to transactions between users. All commercial relationships are formed directly between the businesses involved.
Please read these Terms carefully before using the Platform. These Terms, together with the policies referenced within them, set out the legal relationship between you and the Company in connection with your use of Click4Exports.
By accessing, registering for, or using Click4Exports in any manner, you acknowledge that you have read, understood, and agreed to be bound by these Terms and by all policies incorporated by reference, including, where applicable, the Privacy Policy, Cookie Policy, Seller Policy, Buyer Policy, Membership Terms, Verification Policy, Refund & Cancellation Policy, Acceptable Use Policy, Advertising & Promotional Policy, and any AI & Automated Systems Policy.
If you do not agree with these Terms, you must not access or use the Platform.
Where you access or use the Platform on behalf of a business, organisation, or other legal entity, you represent and warrant that you are authorised to act on behalf of that entity and to bind it to these Terms. In such cases, references to "you" or "User" include both you and the entity you represent.
The Company may update or modify these Terms from time to time in accordance with the procedures described in these Terms and applicable laws. Your continued use of the Platform after any such update may constitute acceptance of the updated Terms, subject to applicable laws.
Official communications, including legal notices, should be directed to the designated contact channels identified by the Company on the Platform or within the applicable policies, according to the process available at the relevant time.
Click4Exports provides technology and digital infrastructure that may support, among other functions:
The Platform is intended primarily for business users, including manufacturers, suppliers, exporters, importers, wholesalers, distributors, traders, MSMEs, and other commercial or industrial organisations, for domestic and international B2B business discovery and communication.
The Company may introduce, modify, suspend, or discontinue features, services, membership plans, verification programs, advertising services, AI services, or other Platform functionality where appropriate, due to business, technology, security, operational, legal, or regulatory requirements. The availability of the Platform in a particular country does not mean that the Company is registered, licensed, or legally authorised to conduct regulated business activities in that jurisdiction.
Click4Exports does not guarantee any particular level of visibility, ranking, inquiries, leads, buyer responses, orders, sales, revenue, return on investment, or business outcome. Commercial success depends on multiple factors outside the Company's direct control, including market demand, product and service quality, pricing, competition, buyer requirements, responsiveness, and other factors.
Unless otherwise specifically defined in an applicable policy or agreement, the following terms have the meanings set out below. Similar terms maintain consistent meaning across all Platform documents. Headings are provided for convenience only and do not independently determine legal meaning. Singular terms may include plural interpretations and vice versa where the context requires.
Click4Exports
means the technology-driven global B2B marketplace platform operated by Click Aura Digital Private Limited, including its websites, applications, digital services, tools, and related marketplace features.
Company, "we," "us," or "our"
means Click 4 Exports Private Limited, a company incorporated and operating in India with its registered or operational presence in Delhi, India.
Affiliates
means, in relation to the Company, any entity that directly or indirectly controls, is controlled by, or is under common control with the Company, where "control" means the ownership of a majority of voting rights or the power to direct the management and policies of an entity.
Platform
means Click4Exports and all associated websites, applications, interfaces, tools, technologies, features, and services made available by the Company.
User, "you," or "your"
means any individual, business entity, representative, visitor, registered member, supplier, buyer, or other person accessing or using the Platform.
Business User
means an organisation or authorised representative using the Platform for business, commercial, professional, industrial, trading, or related purposes.
Supplier
means a business or authorised representative that publishes products, services, business information, or commercial offerings on Click4Exports.
Buyer
means a business or authorised representative seeking products, services, suppliers, quotations, information, or business opportunities through the Platform.
Account
means the digital access mechanism registered with the Platform that allows a User to access marketplace features, manage profiles, publish content, communicate with other businesses, and use available services, subject to applicable Terms and policies.
Content
means any information, text, data, images, videos, documents, listings, descriptions, communications, or other materials made available on or through the Platform, whether provided by the Company, Users, or third parties.
User Content
means any Content that a User uploads, publishes, submits, displays, transmits, or otherwise makes available through the Platform, including company profiles, business and product descriptions, specifications, images, videos, catalogues, certificates, licences, logos, trademarks, business claims, AI-generated materials, and related information.
means a paid digital service that provides access to additional features, tools, visibility-related options, promotional opportunities, or other membership benefits according to the selected plan. Premium Membership does not guarantee inquiries, leads, orders, sales, revenue, profit, return on investment, business growth, search ranking, or export success.
Verification
means the completion of an applicable verification process conducted by or on behalf of the Company at the relevant time. Verification does not guarantee permanent authenticity, financial or payment capability, future business conduct, product quality, transaction safety, fraud-free interactions, or commercial success.
Verified Supplier
means a Supplier that has completed the applicable supplier verification process available at the relevant time, subject to the limitations described under Verification.
Verified Buyer
means a Buyer that has completed the applicable buyer verification process available at the relevant time, subject to the limitations described under Verification.
Verified Buy Lead
means a buying-related lead that has completed the applicable verification process available at the relevant time. A Verified Buy Lead does not guarantee buyer purchasing intention, payment ability, order confirmation, transaction completion, or commercial outcome.
Inquiry
means a communication, request, or expression of interest submitted by a User in relation to products or services. An Inquiry does not automatically represent a confirmed order, a legally binding agreement, guaranteed purchasing intent, or a guaranteed business opportunity.
Buying Requirement
means information submitted by a Buyer regarding potential product or service needs. A Buying Requirement does not guarantee genuine purchasing intention, a final order, transaction completion, or commercial success.
Services
means the features, tools, functionality, memberships, verification programs, advertising and promotional offerings, AI-powered tools, and other digital products or services made available by the Company through the Platform, as updated from time to time.
AI Systems
means the artificial intelligence, machine learning, algorithms, automation, search technologies, recommendation systems, and other automated technologies that the Company may use to support Platform functionality. AI Systems are intended to assist Platform operations and do not guarantee correctness of all outputs, visibility, ranking, leads, orders, revenue, error-free operation, or commercial success, and do not constitute legal, tax, financial, investment, or regulatory advice unless expressly stated under a separate authorised service.
Third-Party Services
means services, technologies, content, links, or infrastructure provided by external parties that the Platform may rely upon or reference, including cloud hosting, communication services, payment-related technologies, analytics tools, security providers, and AI technologies. Such services may operate under their own terms, limitations, and availability conditions.
Personal Data (also referred to as Personal Information)
means information about an individual who is identifiable by or in relation to such information, where processed in connection with the Platform, and which is handled in accordance with the applicable Privacy Policy and Applicable Laws relating to data protection, including the Digital Personal Data Protection Act, 2023 where applicable.
Applicable Laws
means all laws, regulations, rules, orders, and legal requirements that apply to the Company, the Platform, or a User in connection with the use of Click4Exports, including, where relevant, applicable laws of India and any other jurisdiction that legally applies to a User's activities.
To access or use the Platform, you must be capable of forming a legally binding agreement under Applicable Laws and must use the Platform for lawful business, commercial, professional, industrial, trading, or related purposes.
Click4Exports is intended primarily for business, trade, commercial, professional, export, import, manufacturing, supply, distribution, and related commercial activities. The Platform is not intended for personal, household, or consumer transactions. By accessing or using the Platform, you confirm that you are doing so for business or commercial purposes. Nothing in these Terms excludes or limits any rights that cannot be excluded or limited under Applicable Laws.
Where you register or use the Platform on behalf of a business, you represent and warrant that:
The Company may, where appropriate, decline registration, restrict access, or impose additional requirements based on operational, security, legal, or regulatory considerations.
Certain features of the Platform may require the creation of an Account. When registering for or maintaining an Account, you agree to:
A business Account should be created only by an individual who has appropriate authority to act on behalf of the relevant business. An Account associated with a business is generally considered to represent that business rather than the individual who created or manages it. Actions performed through an authorised business Account may be treated as actions of the represented business, subject to Applicable Laws and available evidence.
Businesses remain responsible for managing internal authorisation and access for their personnel, including removing access when employees, agents, or representatives no longer require it. Where the Platform offers multi-user or role-based access features, the business remains responsible for managing the users it authorises.
The Company may request additional information, documentation, or verification where appropriate, and may review available information before making changes to Account ownership, administrative control, or access, including in cases involving changes in business ownership, internal disputes, or the departure of personnel who previously managed an Account.
You are responsible for maintaining the confidentiality and security of your login credentials and for all activities that occur through your Account, except as otherwise provided by Applicable Laws. You agree to:
The Company may implement reasonable security measures and may take action such as temporary restrictions, credential resets, or additional verification to help protect Account integrity. However, no online system can guarantee complete protection against unauthorised access, and the Company does not guarantee the prevention of all unauthorised access or losses resulting from compromised credentials where a User has not maintained appropriate security practices.
Where a User loses access to an Account, including due to forgotten credentials, lost devices, changed contact details, or the departure of personnel who previously managed the Account, the User may request recovery according to the applicable procedures available at the relevant time. The Company may require identity confirmation, business ownership documentation, authorisation proof, or additional security verification before restoring access, and may decline a recovery request where ownership, authority, or legitimacy cannot reasonably be established.
Click4Exports operates as a neutral technology platform and communication facilitator. The Company is generally not a buyer, seller, manufacturer, supplier, importer, exporter, agent, broker, commission agent, distributor, wholesaler, retailer, payment processor, escrow service provider, financial institution, lending or investment provider, insurance provider, logistics or shipping provider, customs authority, regulatory or government authority, testing laboratory, inspection agency, certification authority, or guarantor of any business, User, transaction, product, service, payment, or commercial outcome.
Accordingly, the Company does not:
These Terms do not create any partnership, agency, brokerage, joint venture, employment, or representative relationship between the Company and any User. All commercial discussions, quotations, pricing, contracts, payments, logistics, warranties, product suitability decisions, and final agreements remain directly between the businesses involved.
The Company operates the Platform as an intermediary that provides access to a communication and business-discovery system. The Company does not initiate the transmission of User communications, select the receiver of such communications, or select or modify the information contained in User Content, except where required by Applicable Laws or where review, moderation, or enforcement actions are taken under these Terms and applicable policies. This positioning is intended to support the status and protections available to intermediaries under Applicable Laws, including the Information Technology Act, 2000 and applicable rules.
Users remain responsible for their own commercial decisions and for conducting appropriate due diligence before entering into any business relationship or transaction. This includes, where applicable:
Users should independently verify all important information before relying upon it and should maintain their own records of quotations, purchase orders, contracts, invoices, communications, and other relevant documentation. Verification programs, where offered, indicate only completion of the applicable verification process at the relevant time and do not remove the need for independent due diligence.
You agree to use the Platform only for lawful purposes and in accordance with these Terms, the Acceptable Use Policy, and Applicable Laws. You must not, among other things:
The Company may, where appropriate, review, restrict, suspend, deactivate, or terminate Accounts or content involved in such activities, and may take additional measures in accordance with these Terms, applicable policies, and Applicable Laws.
Users are solely responsible for the User Content they provide, including company details, product and service information, specifications, pricing information, images, videos, certifications, licences, awards, claims, and business descriptions.
You represent and warrant that you have the necessary ownership rights, valid licences, permissions, or other legal authority to upload, publish, display, and make available your User Content through the Platform, and that such User Content:
Where you use artificial intelligence or automated tools to create User Content, you remain solely responsible for ensuring that such AI-generated User Content does not infringe third-party rights, is accurate and not misleading, does not contain false claims, and complies with these Terms, applicable policies, and Applicable Laws. The Company does not guarantee the ownership status, accuracy, originality, or legal suitability of AI-generated User Content uploaded by Users.
The Company operates as a technology platform and does not automatically verify the ownership, originality, accuracy, legality, or licensing status of every piece of User Content. The Company is not obligated to pre-screen User Content before publication unless required by Applicable Laws or internal procedures. The Company may, where appropriate, review, restrict, reject, edit, temporarily hide, or remove User Content, or disable access or suspend related Accounts, in accordance with these Terms, applicable policies, and Applicable Laws.
Users should maintain their own copies of important images, documents, catalogues, and business records, as the Company may modify, archive, restrict, or remove content according to applicable Terms, legal obligations, operational requirements, or Account status.
Users generally retain ownership of the intellectual property rights they lawfully hold in their User Content. Uploading User Content to the Platform does not transfer ownership of that User Content to the Company.
By uploading or making available User Content through the Platform, you grant the Company a limited, non-exclusive, worldwide, royalty-free licence (subject to Applicable Laws and these Terms) to:
This licence exists only to operate, improve, promote, and provide Click4Exports Services and does not transfer ownership of User Content. You acknowledge that User Content published on the Platform may become accessible to search engines, AI-powered discovery systems, external search technologies, and marketplace recommendation systems, and that digital visibility may involve third-party indexing or caching mechanisms that may continue temporarily even after content is updated or removed.
The Platform may, now or in the future, provide features that allow Users to submit reviews, ratings, or feedback regarding businesses or interactions on the Platform. Where such features are made available, Users are responsible for ensuring that any review, rating, or feedback they submit is accurate, lawful, not misleading, not defamatory, and does not infringe the rights of any third party.
The Company does not endorse, verify, or guarantee the accuracy of any User-submitted review, rating, or feedback, and may, where appropriate, review, moderate, restrict, or remove such content in accordance with these Terms, applicable policies, and Applicable Laws. Reviews, ratings, and feedback represent the views of the Users who submit them and not the views of the Company.
The Platform, including its software, design, interfaces, text, graphics, logos, trademarks, and other materials provided by the Company (excluding User Content and third-party materials), is owned by or licensed to the Company and is protected by Applicable Laws relating to intellectual property. Except as expressly permitted, you must not copy, reproduce, modify, distribute, or create derivative works from such materials without appropriate authorisation.
You must not upload or use trademarks, logos, trade names, branding elements, or other materials that you do not own or are not authorised to use, and must not use another business's brand in a misleading manner, including impersonation or false association.
The Company may establish procedures allowing rights holders or authorised representatives to report alleged intellectual property violations. Such procedures may require identification of the protected work or rights, identification of the allegedly infringing material, contact information, a statement of authority or good-faith belief, and supporting evidence where appropriate. The Company may investigate complaints and take action it considers appropriate under Applicable Laws and applicable policies. Where appropriate and legally permitted, Users whose content has been restricted or removed may be allowed to provide explanations, submit supporting documentation, or contest incorrect claims. The Company does not act as a court, arbitrator, or final authority in intellectual property ownership disputes.
The Company may offer verification programs for suppliers, buyers, or specific marketplace services, including programs identified by terms such as Verified Supplier, Verified Buyer, or Verified Buy Lead. Verification may involve review of certain information or documents according to the applicable verification process available at the relevant time, and verification criteria may evolve as the Platform develops.
Verification indicates only that certain information, documents, or processes have been reviewed according to the applicable verification program at that time. Verification does not represent or guarantee:
Where a Verified Buy Lead program is offered, buyer information associated with a Verified Buy Lead reflects details submitted at the relevant time and the completion of the applicable verification process then available. A Verified Buy Lead does not guarantee genuine purchasing intention, payment ability, order confirmation, transaction completion, or any commercial outcome, and Suppliers remain responsible for independently evaluating each lead before making commercial decisions.
The Company may review, modify, suspend, or withdraw any verification status at any time, including where information is found to be inaccurate, where circumstances change, or where required for security, compliance, or operational reasons. The continuation of any verification status is not guaranteed.
Verification status may require periodic review, renewal, re-confirmation, or the submission of updated information or documents. Verification may expire, or be suspended, withdrawn, or modified, where required under the applicable verification processes available at the relevant time. Failure to complete any required re-verification may affect verification status or related features.
Users must continue to conduct independent due diligence before entering into agreements or accepting commercial commitments, regardless of any verification status.
The Company may offer paid digital services, including Premium Membership plans, enhanced profile or visibility-related features, advertising and promotional services, lead-related services, verification-related services, AI-powered tools, and other future digital products, subscriptions, or services. Payment for a Service represents payment for access to the applicable digital features, tools, benefits, or Services as defined at the time of purchase.
Premium Memberships and other paid Services provide access to additional Platform features and may support digital presence and marketplace participation, depending on the selected plan. They do not guarantee inquiries, leads, buyer responses, orders, sales, revenue, profit, return on investment, search ranking, visibility level, buyer engagement, business growth, or export success. Commercial results depend on multiple factors, including market demand, product and service quality, pricing, competition, buyer requirements, responsiveness, and other factors outside the Company's direct control.
The Company may determine and modify membership pricing, service fees, advertising charges, promotional pricing, discounts, bundled Services, and related commercial terms. Pricing may change over time due to market conditions, technology investments, operational requirements, business strategy, or regulatory requirements, and any pricing changes generally apply prospectively unless otherwise permitted under applicable terms or Applicable Laws.
The Company may provide discount codes, promotional offers, introductory pricing, limited-period campaigns, or special packages. Unless otherwise stated, promotional offers may not be combined, may have validity periods, and may be subject to specific terms and limitations. The Company may modify, suspend, or discontinue promotional programs according to applicable terms. Verification-related and lead-related Services may be offered as paid Services according to the applicable plan available at the relevant time.
Paid Services may become active immediately after successful payment, after payment verification, after completion of required onboarding, or after manual review where applicable. Activation may be delayed where additional information, verification, technical processing, compliance review, or operational checks are required. The applicable duration of a membership or subscription begins from the activation date or another date clearly specified during purchase and continues until expiration, cancellation under applicable terms, or suspension or termination according to applicable policies. Renewal, upgrade, downgrade, plan changes, credits, and adjustments may be handled according to the applicable plan policies available at the relevant time. Any automatic renewal mechanism, if introduced in the future, will be clearly communicated and handled according to Applicable Laws.
Payments for Services may be accepted through online payment gateways, banking channels, or other approved payment methods, and the Company may use Third-Party Services to process payments. The availability, processing time, and functionality of payment systems may depend on third-party providers and banking networks, and the Company does not guarantee the uninterrupted availability of external payment infrastructure.
Applicable taxes, including Goods and Services Tax (GST) or other legally required taxes, may be charged according to Applicable Laws. The Company may issue invoices, receipts, or other billing records according to applicable tax and accounting requirements. You are responsible for providing accurate billing information, including legal business name, billing address, and GST or tax-related information where applicable, and you acknowledge that incorrect information provided by you may affect invoice accuracy.
Where you dispute a payment through a bank, card issuer, or payment provider, the Company may review transaction records, provide relevant information to payment processors, suspend or limit access to related Services where permitted under applicable terms, and take appropriate action to prevent fraudulent payment abuse. The Company may also take reasonable action against misuse involving fraudulent payment activity, unauthorised chargebacks, false payment claims, abuse of promotional offers, or circumvention of pricing policies, in accordance with applicable terms and Applicable Laws.
Refund eligibility, cancellation rights, and applicable exceptions are governed by the applicable Refund & Cancellation Policy. The availability of a refund may depend on the type of Service purchased, the Service activation status, the usage of benefits, Applicable Laws, and specific commercial terms.
A request for a refund solely because a business did not receive expected inquiries, leads, orders, sales, revenue, or commercial success does not automatically make a User eligible for a refund, as payments are made for access to Services and features rather than for guaranteed commercial results.
The Platform may provide communication tools, including inquiry systems, messaging systems, lead response tools, buyer requirement responses, notifications, and future AI-assisted communication tools. The Company may store or process communication records for Platform functionality, security, fraud prevention, compliance, dispute investigation, and service improvement. The Company does not continuously monitor, review, approve, endorse, or guarantee every communication between Users.
Inquiries, buying requirements, quotations, pricing proposals, negotiations, purchase orders, contracts, and other commercial commitments are created and handled directly between the participating businesses. The Company does not set prices, approve quotations, negotiate terms, represent either party, or act as a signatory, guarantor, or enforcement authority for agreements between Users.
Where businesses choose to continue communication or transactions outside the Platform, including through email, telephone, video meetings, or messaging applications, they remain responsible for verification of counterparties, agreements, payment decisions, documentation, and commercial risks. The Company does not supervise or control external communications.
All payments, advances, deposits, credit arrangements, and financial terms are agreed directly between businesses. The Company does not hold transaction funds, provide escrow services, guarantee payments, guarantee the financial capability of any User, or recover unpaid amounts on behalf of Users. Matters relating to product quality, specifications, compliance, manufacturing, inventory, delivery, shipping, logistics, customs, returns, replacements, warranties, and after-sales support are determined and addressed directly between the businesses involved. The Company is not a logistics provider, freight forwarder, customs broker, or shipping agent, and does not inspect, test, certify, or approve samples, products, or services unless expressly stated under a separate authorised service.
Disputes between Users may include product quality disagreements, delivery delays, payment disputes, contract interpretation, warranty claims, or misrepresentation allegations. Because the Company is not a party to commercial arrangements between Users, it does not act as a court, arbitrator, or mediator, and does not decide contractual rights between businesses, unless expressly offered under a separate process.
The Company may provide reasonable assistance, such as reviewing available Platform records or enforcing applicable policies, but Users should resolve commercial disputes directly between themselves or through appropriate legal mechanisms. Users are encouraged to maintain clear written agreements and proper documentation to support the resolution of any disputes.
The Company has no obligation to participate in, mediate, or resolve disputes between Users and shall not be liable for the outcome of any such dispute, without prejudice to the limitations and exclusions set out under Limitation of Liability.
The Company may offer advertising and promotional services, including sponsored listings, banner advertisements, promotional placements, and other marketing opportunities, according to the applicable Advertising & Promotional Policy and the Service purchased.
Advertising and promotional services may provide additional exposure or visibility opportunities according to the purchased Service. They do not guarantee traffic, visitors, inquiries, leads, sales, revenue, conversion rates, or business growth. The Company may modify, suspend, or discontinue advertising or promotional programs according to applicable terms.
The Company may use AI Systems to support Platform functionality, including search, product and business categorisation, recommendations, content assistance, matching, customer support tools, fraud prevention, and other Platform functions. AI Systems are intended to assist Platform operations and may consider multiple factors that change over time based on technology improvements, security needs, operational requirements, and Platform development.
AI Systems do not guarantee correctness of all outputs, visibility, search ranking, leads, orders, revenue, business growth, error-free operation, or any commercial outcome. AI-assisted content, suggestions, recommendations, or automated responses may contain limitations, errors, omissions, or incomplete information. Users should independently review important information before relying on AI-generated outputs for commercial, legal, financial, regulatory, or contractual decisions. AI Systems do not provide legal, tax, financial, investment, or professional advice unless expressly stated under a separate authorised service.
AI Systems are intended to support, and not to replace, human judgment. The Company does not treat AI Systems as a substitute for human oversight in situations requiring significant business, legal, compliance, or other material decisions, and applies human review where appropriate.
The Platform may rely upon or reference Third-Party Services, including cloud hosting and infrastructure, email and communication services, payment-related technologies, analytics tools, security services, and AI technologies. Such Third-Party Services may operate under their own terms, privacy practices, technical limitations, and availability conditions.
The Platform may also contain links, references, advertisements, or content provided by third parties. Unless expressly stated, the Company does not endorse, verify, approve, guarantee, or assume responsibility for third-party products, services, websites, content, claims, or offers. Users should review applicable third-party terms and conduct their own evaluation.
The Company aims to provide reliable Platform availability. However, the Platform may be affected by scheduled maintenance, software updates, security measures, technical failures, third-party service interruptions, internet connectivity issues, or events beyond reasonable control. Where legally applicable, the Platform may be provided on an "as available" and "as is" basis.
The Company does not guarantee uninterrupted, continuous, secure, or error-free operation at all times. Users should maintain their own records and business documentation and should not rely solely on the Platform for the storage of important information.
The Company's handling of personal and business information is governed by the applicable Privacy Policy and, where relevant, the Cookie Policy, together with Applicable Laws relating to data protection. By using the Platform, you acknowledge that information may be collected, processed, stored, shared, or transferred as described in those policies and in accordance with Applicable Laws.
To the extent the Company processes Personal Data through the Platform, such processing is carried out on the basis of consent or another lawful basis recognised under Applicable Laws relating to data protection, including the Digital Personal Data Protection Act, 2023 where applicable. The categories of Personal Data processed, the purposes of processing, and the rights available to data principals or data subjects are described in the applicable Privacy Policy.
The Company may process, store, or transfer Personal Data across different jurisdictions where necessary for Platform operations, the use of Third-Party Services, or international business functionality. Any such processing or transfer shall be handled in accordance with Applicable Laws relating to data protection, including the Digital Personal Data Protection Act, 2023 where applicable. Detailed information regarding the processing and transfer of Personal Data is provided in the applicable Privacy Policy.
You are responsible for ensuring that the information you upload, share, or transfer through the Platform is accurate, lawful, and compliant with Applicable Laws. The Company aims to implement appropriate technical, organisational, and administrative security measures designed to protect Platform systems and information; however, no online system can guarantee complete security against cyber attacks, unauthorised access, technical failures, or malicious activities. You remain responsible for maintaining appropriate security practices, protecting your credentials, and reporting suspicious activity.
The Platform may be accessed by Users from different countries and jurisdictions, and international business may involve multiple legal and commercial requirements. Users remain responsible for complying with all Applicable Laws relevant to their activities, including export controls, import regulations, customs procedures, trade restrictions, sanctions and embargoes, product standards and labelling, licensing requirements, taxes, duties, foreign exchange rules, and documentation requirements.
The Company is not a regulatory, customs, taxation, or certification authority and does not provide legal, customs, taxation, export, import, accounting, or financial advisory services. The Company does not independently verify that all products, services, claims, or documentation meet regulatory requirements unless expressly stated under a separate Service. Users should obtain independent professional advice where necessary, and must not use the Platform to engage in activities prohibited under Applicable Laws. The Company may take appropriate action, including restricting content or Accounts, where required to comply with legal obligations, security requirements, or applicable policies.
The Company may limit, restrict, suspend, deactivate, or terminate Accounts or access to Services where appropriate, including in cases involving violations of these Terms or applicable policies, fraud concerns, false or misleading information, security risks, non-compliance with verification requirements, payment-related issues, abuse of marketplace Services, repeated complaints, or legal or regulatory requirements.
Where appropriate, the Company may provide notice, warnings, or an opportunity to resolve issues. However, immediate action may be taken where necessary to protect Users, Platform security, legal compliance, fraud prevention, or business operations. The Company aims to maintain clear reasons for enforcement actions, appropriate internal records, and a fair review or appeal process where applicable.
Users may request Account closure according to applicable procedures. Before closing an Account, Users should download or retain copies of important records and complete pending business matters. Account closure may not automatically remove all information where retention is required for legal obligations, regulatory requirements, security investigations, fraud prevention, dispute resolution, or legitimate business records.
To maintain Platform quality and security, the Company may establish policies regarding inactive or dormant Accounts. The Company may request Account confirmation, restrict inactive Accounts, archive information, or remove Accounts or certain content according to applicable policies, Applicable Laws, and data retention obligations.
To the maximum extent permitted under Applicable Laws, the Platform and Services are provided on an "as available" and, where legally applicable, "as is" basis. The Company does not guarantee:
To the maximum extent permitted under Applicable Laws, the Company disclaims all warranties, conditions, and representations of any kind, whether express, implied, statutory, or otherwise, in relation to the Platform and Services. This includes any implied warranties or conditions of:
Memberships, advertising services, visibility features, verification programs, AI Systems, and other Platform features are designed to provide technology and marketplace functionality, not guaranteed commercial results. Information provided through FAQs, help articles, AI assistants, educational resources, support communications, or marketplace guides is intended for general informational purposes only and does not constitute legal, tax, accounting, investment, financial, or regulatory advice. Users should obtain independent professional advice where appropriate.
To the maximum extent permitted under Applicable Laws, the Company and Click4Exports, together with their directors, officers, employees, Affiliates, and authorised representatives, shall not be liable for losses arising from circumstances outside their reasonable control or from matters for which Users remain responsible, including business losses, lost profits, lost opportunities, loss of customers, contracts, goodwill, expected savings, or business reputation, data loss, interruption of business operations, transaction disputes between Users, fraud by third parties, or User errors or negligence.
To the extent permitted by Applicable Laws, the Company shall not be responsible for any indirect, incidental, special, exemplary, punitive, or consequential damages arising from the use of, or inability to use, the Platform or Services.
To the maximum extent permitted under Applicable Laws, the total aggregate liability of the Company and Click4Exports — together with their directors, officers, employees, Affiliates, and authorised representatives — is limited as set out in this clause. This limit applies to all liability arising out of or in connection with these Terms, the Platform, or the Services, whether in contract, tort (including negligence), statute, or otherwise. Subject to that, such total aggregate liability shall not exceed:
This limitation does not apply where, and to the extent that, a higher liability cannot lawfully be excluded or limited under Applicable Laws.
Nothing in these Terms excludes or limits liability to the extent that such exclusion or limitation is not permitted under Applicable Laws.
Users acknowledge that participation in online B2B trade and the use of marketplace platforms involves inherent commercial and technological risks. Users remain responsible for conducting due diligence, verifying counterparties, negotiating contracts, evaluating products and services, managing payments, understanding their legal obligations, and managing their business risks. Commercial success depends on multiple factors outside the Company's direct control.
To the extent permitted by Applicable Laws, you agree to defend, indemnify, and hold harmless Click Aura Digital Private Limited and Click4Exports, together with their directors, officers, employees, Affiliates, and authorised representatives, from and against any claims, liabilities, damages, losses, costs, or expenses arising from or related to:
As a condition of indemnification, the Company may require that:
The User shall not settle any claim in a manner that imposes any obligation, liability, or admission on the Company without the Company's prior written consent.
The Company shall not be responsible for delays, interruptions, or failures resulting from events beyond its reasonable control, including natural disasters, war or armed conflicts, terrorism, government restrictions, changes in laws or regulations, cyber incidents, large-scale technical failures, power outages, internet infrastructure failures, labour disruptions, or public health emergencies.
Unless otherwise required by applicable mandatory laws, these Terms and your use of the Platform shall be governed by and construed in accordance with the laws of India. Applicable Indian laws may include, where relevant, the Information Technology Act, 2000 and applicable rules, the Digital Personal Data Protection Act, 2023 and applicable rules, the Indian Contract Act, 1872, the Arbitration and Conciliation Act, 1996, and other applicable laws. This does not prevent compliance with mandatory legal requirements applicable in other jurisdictions where they legally apply.
Click Aura Digital Private Limited operates from Delhi, India. Subject to the arbitration provisions set out below, and to any mandatory requirements of Applicable Laws, the courts at Delhi, India shall have jurisdiction in relation to these Terms, applicable policies, or the Services, including for any matter where court intervention is permitted or required under applicable arbitration laws.
Before initiating formal legal proceedings, Users may be required, where legally permitted, to attempt to resolve disputes by contacting the Company through the designated support or legal communication channels, so that the issue can be understood, relevant records reviewed, misunderstandings clarified, and reasonable solutions explored. Attempting informal resolution does not mean the Company accepts liability or waives any legal rights.
Unless prohibited by Applicable Laws, any dispute, controversy, or claim arising out of or in connection with these Terms, the Platform, or the Services, including any question regarding their existence, validity, interpretation, performance, breach, or termination, shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, including any statutory modifications or re-enactments thereof.
The arbitration shall be conducted by a sole arbitrator. Where the parties do not agree on the appointment of the sole arbitrator, the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act, 1996.
The seat and venue of the arbitration shall be Delhi, India, and the language of the arbitration shall be English. The arbitration proceedings, including any pleadings, evidence, and award, shall be kept confidential by the parties, except to the extent disclosure is required under Applicable Laws or is necessary to enforce or challenge an award.
The arbitral award shall be final and binding on the parties, subject to Applicable Laws. Nothing in this clause prevents either party from seeking interim, injunctive, or conservatory relief from the competent courts at Delhi, India, where such relief is permitted or required under applicable arbitration laws.
To the extent permitted under Applicable Laws, any claim or cause of action arising out of or relating to these Terms, the Platform, or the Services must be notified to the Company within one (1) year after the event giving rise to the claim, and, where applicable, formally initiated within that period. To the extent permitted by Applicable Laws, any claim or cause of action not brought within that period shall be permanently barred.
The Company may receive and respond to lawful requests, orders, or requirements from courts, law enforcement agencies, regulatory authorities, government bodies, or other legally authorised entities. In response to such requests, or where otherwise required under Applicable Laws, the Company may take actions including providing information, preserving records, restricting access to content or Accounts, or taking other legally required actions.
Such actions may be taken without prior notice to a User where legally required or where the Company reasonably considers it necessary for legal compliance, security, fraud prevention, or the protection of the Platform, its Users, or third parties.
Official legal notices to the Company should be sent through the designated legal communication channels identified in these Terms or on the official website. Communications sent through unofficial channels may not be treated as formal legal notices. You acknowledge that electronic communications and digital records, including account records, membership records, payment records, consent records, system logs, and communication history, may be used and relied upon to the extent permitted by Applicable Laws, including in connection with security investigations and dispute resolution.
The Company may provide notices to Users by electronic means, including by email to the address associated with the Account, by notification through the Platform, or by posting on the official website. Notices provided by such means are deemed to have been received by the User at the time of sending or posting, unless Applicable Laws require otherwise. Users are responsible for keeping their contact details accurate and current.
In accordance with the Information Technology Act, 2000 and applicable rules, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and other Applicable Laws, the Company provides a grievance redressal mechanism through which Users may raise complaints relating to the Platform, User Content, or these Terms.
Complaints may be submitted to the designated Grievance Officer through the contact details set out below or otherwise made available on the Platform:
Grievance Officer
[INSERT NAME OF GRIEVANCE OFFICER]
Company
Click Aura Digital Private Limited
[INSERT GRIEVANCE OFFICER EMAIL]
Address
[INSERT GRIEVANCE OFFICER ADDRESS, Delhi, India]
The Company aims to acknowledge complaints within the timelines required under Applicable Laws and to resolve them within the period prescribed under the applicable rules. The availability of this grievance mechanism does not limit any other rights or remedies available to the Company or to Users under these Terms or Applicable Laws.
The Company may update or modify these Terms from time to time due to new Platform features, technology developments, business changes, legal or regulatory developments, security requirements, or operational improvements. Where changes are material, the Company may communicate them through reasonable notice methods, such as notification through the Platform, email to the address associated with the Account, or posting on the official website. Where required under Applicable Laws, or where operationally appropriate, Users may be required to provide renewed acceptance of the updated Terms before continuing to access the Platform or certain Services. Subject to the foregoing and to Applicable Laws, your continued use of the Platform after an update may constitute acceptance of the updated Terms. The latest applicable version of these Terms and official information shall govern.
These Terms, together with applicable policies and incorporated documents, govern your relationship with the Company in connection with the Platform. Specific policies provide additional rules for particular Services, including, where applicable, the Privacy Policy, Cookie Policy, Seller Policy, Buyer Policy, Membership Terms, Verification Policy, Refund & Cancellation Policy, Acceptable Use Policy, Advertising & Promotional Policy, and any AI & Automated Systems Policy. Where two documents appear inconsistent, the more specific policy generally governs the specific subject matter, the latest valid version of an applicable policy may govern according to its terms, and mandatory legal requirements override conflicting contractual provisions.
These Terms, together with the policies and documents incorporated by reference, constitute the entire agreement between you and the Company in relation to your access to and use of the Platform and Services, and supersede any prior agreements, understandings, communications, or representations relating to the same subject matter.
You acknowledge and agree that, in entering into these Terms and using the Platform, you have not relied on any statement, representation, assurance, warranty, or promise that is not expressly set out in these Terms, including any statement regarding inquiries, leads, orders, sales, revenue, profit, return on investment, search ranking, visibility, business growth, or any other commercial outcome. Nothing in this provision limits or excludes liability for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under Applicable Laws.
If any provision of these Terms is found to be invalid, illegal, or unenforceable under Applicable Laws, that provision shall be limited or removed to the minimum extent necessary, and the remaining provisions shall continue to remain in full force and effect to the maximum extent permitted by law.
You may not assign or transfer your rights or obligations under these Terms without the Company's prior consent, except as permitted under applicable policies relating to account transfer or change of business ownership. The Company may assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition, corporate restructuring, sale of assets, or other corporate transaction, subject to Applicable Laws.
No failure or delay by the Company in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, and no single or partial exercise of any right or remedy shall prevent any further exercise of it.
Some provisions of these Terms are intended to continue to apply after termination, suspension, or expiry. By their nature, these include the provisions relating to Platform Licence to User Content, Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnity, Governing Law, Jurisdiction and Dispute Resolution, and Entire Agreement and No Reliance. Any other provisions that expressly or by their nature are intended to continue shall also survive.
The official language of these Terms and related legal documents is English unless otherwise specified. Translations, summaries, or explanatory materials may be provided for convenience, but the officially designated language version shall govern in case of inconsistency, subject to Applicable Laws.
As Click4Exports evolves following its launch, the Company may introduce, modify, or discontinue features, membership plans, verification programs, AI Systems, advertising services, security controls, international features, and other digital Services, according to the applicable process available at the relevant time and subject to Applicable Laws. The introduction of new Services does not alter the fundamental principle that Users remain responsible for their own commercial decisions and due diligence unless expressly stated otherwise under a separate agreement.
As the Platform expands into new markets, the Company may introduce region-specific terms, additional policies, local-language versions, or jurisdiction-specific variations, and may adapt features, policies, or User access to address legal, operational, security, or regulatory requirements in different regions, subject to Applicable Laws.
For questions regarding these Terms, or to send notices or communications to the Company, please use the contact details provided below or the designated channels identified on the Platform:
Company
Click Export
Platform
Click4Exports
Address
[INSERT REGISTERED / OPERATIONAL ADDRESS, Delhi, India]
[INSERT OFFICIAL CONTACT EMAIL]
Legal / Grievance Contact
[INSERT DESIGNATED LEGAL OR GRIEVANCE CONTACT]
By accessing or using Click4Exports, you acknowledge that you have read, understood, and agreed to these Terms and to the applicable policies referenced within them, and that you understand Click4Exports operates as a technology-driven B2B marketplace and communication facilitator and not as a party to transactions between Users.
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